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Metrics for IT Service Management

By Peter Brooks

: Metrics for IT Service Management Editorial Review:Product Description: Many organizations find it very difficult to use metrics properly, and badly designed metrics can be actively harmful to proper business functioning. This book addresses the causes of the difficulties and presents workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations, and specific recommendations for applying metrics across ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.
Binding: Paperback
Dewey Decimal Number: 658
EAN: 9789077212691
ISBN: 9077212698
Label: Van Haren Publishing
Languages: EnglishOriginal LanguageGermanOriginal LanguageEnglishUnknownEnglishPublished
Manufacturer: Van Haren Publishing
Number Of Items: 1
Number Of Pages: 202
Publication Date: January 31, 2006
Publisher: Van Haren Publishing
Studio: Van Haren Publishing


Average Rating: out of 5 stars



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