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ITIL V3, Enterprise Architecture and Project Portfolio Management, where do I start?

http://sergethorn.blogspot.com/2007/12/itil-v3-enterprise-architecture-and.html

Serge Thorn: Recently I have attended the ITIL V2 to V3 bridge course and took the examination. It is clear that one day is not enough and a day and a half would have been convenient. IIL V3 is supposed to be an evolution and not a revolution… Pretty sure that a day and a half would have frightened some IT decision makers… and the decision was from trainers to only offer that single day.
- Enterprise Architecture - ITIL -

Added 245 days ago

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From a technology-oriented to a service-oriented approach to IT management

http://www.research.ibm.com/journal/sj/463/keel.html

By A. J. Keel, M. A. Orr, R. R. Hernandez, E. A Patrocinio, and J. Bouchard, in IBM Systems Journal Volume 46, Number 3, 2007. In this paper we focus on information technology service management (ITSM), a new direction for managing information technology (IT) organizations that requires a change from a technology-oriented to a service-oriented approach to IT management. We first examine the main challenges to implementing ITSM, which span four broad areas: process, people, technology, and data. Then we consider two strategies for implementing ITSM: top down and bottom up. Finally, we illustrate how a customer can implement ITSM by describing a simple scenario in which a business implements ITSM by using IBM Service Management solutions and tools and the top-down approach. The IBM team uses the Component Business Model* for the Business of IT (CBMBoIT) to analyze the effectiveness of the IT organization in its various aspects. By using a business model for IT as a reference with the understanding that IT is expected to provide high-quality services to both internal and external customers, key components are identified for improvement.
- ITIL - IT Governance -

1 out of 10 stars

Added 320 days ago

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Randy A. Steinberg (2001)
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

http://slashdemocracy.org/book/1412093929

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. In this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics program step-by-step. In addition, this book contains a helpful CD with a helpful IT Service Management modeling tool that covers all 10 ITIL processes. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! This is a comprehensive guide for building any ITIL metrics program with all the information you need in one place.
- ITIL -

6 out of 10 stars



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Added 468 days ago

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Peter Brooks (2006)
Metrics for IT Service Management

http://slashdemocracy.org/book/9077212698

Many organizations find it very difficult to use metrics properly, and badly designed metrics can be actively harmful to proper business functioning. This book addresses the causes of the difficulties and presents workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations, and specific recommendations for applying metrics across ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.
- ITIL -

10 out of 10 stars



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Added 468 days ago

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A helping hand with IT governance

http://www.computerweekly.com/Feeds/RSS/Articles/2006/09/19/218517/A helping hand with IT governance.htm

There’s no need for wrong turns on the road to achieving effective IT governance. Frameworks can offer a clear path to better risk management and value. Within many organisations IT governance is up there with military intelligence and rap music as one of the great oxymorons of our time.
- IT Governance - ITIL -

10 out of 10 stars

Added 793 days ago

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ITIL’s dead elephant: CMDB can't be done

http://www.itskeptic.org/node/25

CMDB can’t be done. Not as ITIL defines it. At least not with a justifiable return on the investment of doing it - it is such an enormous undertaking that any organisation attempting it is going to burn money on an irresponsible scale. The truth about CMDB is no secret. It is a “dead elephant”: a great putrescence in the corner of the room that everyone studiously ignores, stepping around it and ignoring the stench, because life will be so much simpler if they do not acknowledge the obvious.
- IT Governance - ITIL -

9 out of 10 stars

Added 838 days ago

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Living without ITIL's CMDB

http://www.itskeptic.org/node/33

so many of us in process methodologies and operations delivery tend to be anal obsessives. Lighten up and stop trying to find one repository to rule them all. Let our data be untidy. Let go of that old “everything has to be complete and correct” mindset. Live without CMDB.
- IT Governance - ITIL -

8 out of 10 stars

Added 838 days ago

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Malcolm Fry | Enterprise architecture, European style

http://www.gcn.com/print/25_22/41464-1.html?topic=&CMP=OTC-RSS

While U.S. federal agencies scurry to get their enterprise architectures in line, their British counterparts have been deploying another framework altogether for managing IT—the IT Infrastructure Library. ITIL is a set of best-practice recommendations and common IT definitions covering incident, problem, configuration, change management and other IT functions. ITIL may be catching on stateside as well. Earlier this month, IT professionals packed the rooms of a modest ITIL conference in Washington. One of the best-attended talks was by Malcolm Fry, a Colchester, England-based consultant, and an adviser for BMC Software Inc. of Houston, who is considered the creator of ITIL. GCN caught up with Fry afterward.
- Enterprise Architecture - ITIL -

10 out of 10 stars

Added 841 days ago

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The Drive to Structured IT Management

http://www.intelligententerprise.com/showArticle.jhtml?articleID=190500066

The rise of the configuration management database will help integrate and rationalize disparate discovery, configuration and analysis investments. Check your progress toward an evolved IT management strategy.
- ITIL -

8 out of 10 stars

Added 843 days ago

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The Emperor has no clothes. Where is the evidence for ITIL?

http://www.itilskeptic.org/node/21

There isn’t any. Not the kind of hard empirical evidence that would stand up in, say, clinical trials. There is more evidence for quack alternative medicines than there is for ITIL. The facts are that few organisations even bother to examine the business case before embarking on ITIL; even fewer measure results; and the few that do are building their business case in the absence of any solid research to justify their estimates. The Emperor has no clothes.
- IT Governance - Management - ITIL -

10 out of 10 stars

Added 891 days ago

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Will ITIL make SOA governable?

http://blogs.zdnet.com/service-oriented/?p=575

Joe McKendrick, ZDNet. The UK gave us the Beatles, Monty Python, Stephen Hawking, and now, ITIL. There's more interest brewing on this side of the Atlantic pond these days in the IT Infrastructure Library. Consultants are springing up all over the place, and lately, IBM Tivoli and other enterprise vendors have been talking up ITIL, baking methodologies into their service and infrastructure offerings.
- Service-Oriented Architecture - ITIL -

2 out of 10 stars

Added 969 days ago

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ITIL Power

http://www.cio.com/archive/090105/itil_frameworks.html

Why the IT Infrastructure Library is becoming the most popular process framework for running IT in America, and what it can do for you. CIO Magazine, 1 September 2005.
- ITIL -

8 out of 10 stars

Added 1155 days ago

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Describing the Elephant: The Different Faces of IT as Service

http://www.acmqueue.com/modules.php?name=Content&pa=showpage&pid=319

Terms such as grid, on-demand, and service-oriented architecture are mired in confusion, but there is an overarching trend behind them all. ACM Queue vol. 3, no. 6 - July/August 2005 by Ian Foster, Argonne National Laboratory and University of Chicago, Steven Tuecke, Univa
- Enterprise Architecture - Service-Oriented Architecture - IT Governance - ITIL -

4 out of 10 stars

Added 1158 days ago

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American ITIL

http://www.govtech.net/magazine/channel_story.php/95672

Deep in the heartland of America an experiment is under way. ITIL, a set of best practices for IT service management, has begun to take root in the United States. Popularized in Britain more than 10 years ago, ITIL is only now getting noticed in the United States. By Chad Vander Veen in Government Technology, Jul 27, 2005
- ITIL -

2 out of 10 stars

Added 1210 days ago

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Dr. ITIL

http://www.dritil.blogspot.com/

Blog about the world of ITIL.
- Exemplary Weblogs - ITIL -

7 out of 10 stars

Added 1215 days ago

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Framework for ICT Technical Support

http://www.becta.org.uk/tsas/index.cfm?refsect=ntss&bcsect=default%C2%A7=fits§=fits&id=MANIFEST01_RESOURCE2

Comprehensive framework based on the IT Infrastructure Library (ITIL). From The British Educational Communications and Technology Agency (Becta).
- ITIL -

6 out of 10 stars

Added 1215 days ago

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IT Service Management blog

http://itsmf.blogspot.com/

Blog by itSMF
- Exemplary Weblogs - ITIL -

6 out of 10 stars

Added 1215 days ago

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ITIL Refresh Public Consultation Findings

http://www.itsmf.com/itil3refresh.asp

This Office of Government Commerce (OGC) official report is the result of months of public global consultations with the ITSM community and reflects the opinions and views of the organisations and individuals who took part in the online survey, workshops, meetings or submissions. It forms a significant part of the considerations for the scope of the next version of ITIL.
- ITIL -

10 out of 10 stars

Added 1215 days ago

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The IT Service Management Forum

http://www.itsmf.com/

itSMF is the only internationally recognised and independent organisation dedicated to IT Service Management.
- IT Governance - ITIL -

10 out of 10 stars

Added 1215 days ago

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ITIL Compliance Supports Corporate Goals, Keeps Systems Running

http://www.esj.com/news/article.aspx?EditorialsID=1337

Use of a standard IT governance model, such as ITIL, gives organizations specific information on how to improve IT disciplines related to service support and delivery. Michael Marks in Enterprise Systems, 4 May 2005.
- IT Governance - ITIL -

6 out of 10 stars

Added 1294 days ago

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IT Services Governance: The Big Rules

http://www.cio.com/blog_view.html?CID=1110

Bill Godfrey, CIO at Dow Jones, shares his Big Rules.
- IT Governance - ITIL -

6 out of 10 stars

Added 1389 days ago

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