Forget your people - real leaders act on the system (Visit this link) new
John Seddon: A real story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer - against the advice of inspectors. What happened? Costs fell, morale soared and best practice got better.
Added: 2010-07-26T00:00:00Z
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